A guide for support and service providers for new arrivals in Egypt: The most important advice and guidance on the law, residence and movement<\/b><\/p>\n
On April 15, conflict broke out between the army and the Rapid Support Forces (RSF) in Sudan. Civilians became unsafe in light of the repercussions on various sectors echoing shortages in health services, water, food, medicine, as well as energy resources such as electricity and fuel. The constant instability and interruption of Internet services affected communication and the banking sector as well.\u00a0<\/span><\/p>\n In consequence, people in Sudan started fleeing towards neighboring countries on a journey fraught with great dangers. In Egypt alone, 16,000 people have arrived according to the Egyptian Foreign Ministry spokesman. There are others waiting on the Sudanese side to cross in search of a safe haven.<\/span><\/p>\n RPE team has prepared this guide, which contains:<\/b><\/p>\n 1- Data of support and service providers for people upon their crossing to Egypt. This data is based on direct sources through Sudanese community leaders and self-organized support groups within immigrant communities in Egypt, and data sent to us through the form “I provide a service” on the “Refugee Platform in Egypt” website.<\/span><\/p>\n 2- In addition to tips and instructions on movement, law and protection prepared by the platform team.<\/span><\/p>\n * The information in this guide is updated as of April 30, 2023.<\/em><\/p>\n Health services upon arrival in Aswan<\/b><\/p>\n Available 24 hours to contact Tel: 0972428625.\u00a0<\/span><\/p>\n Location: Qasr El-Haggar Street, Aswan Beginning, Egypt The site of the University Hospital in Aswan<\/span><\/p>\n Tel: +20 01203426415<\/span><\/p>\n Location: Red Crescent Hospital, Aswan<\/span><\/p>\n Tel: 0972454025<\/span><\/p>\n Location: Ophthalmology Hospital site in Aswan<\/span><\/p>\n Tel: 0972302523<\/span><\/p>\n Location: El-Masala Hospital<\/span><\/p>\n Tel: 0972240594<\/span><\/p>\n Location: Friendship Hospital<\/span><\/p>\n Tel: 0972317176 – 0972302176 – +20 01221385685 – 0972322176<\/span><\/p>\n Tel: 0972850003<\/span><\/p>\n The Egyptian Ministry of Health also announced in a statement on April 28, 2023 that all medical services will be provided to the returnees and the displaced through the Arqin and Qastal crossings, and that they will conduct an apparent medical examination for the crossings and follow up with them for a period of two weeks from the date of crossing and increase the mobile clinics at the crossings to 10 clinics to detect any infectious diseases. Each person is given a health monitoring card.<\/span><\/p>\n Transfer services upon arrival in Aswan<\/b><\/p>\n The Egyptian Red Crescent provides a free transfer service for transients from Aswan to some other governorates, such as Cairo. You can also easily move within or outside the governorate of Aswan through the public and private transportation network.<\/span><\/p>\n Transportation available to travel to other governorates:<\/span><\/p>\n – The Train<\/b><\/p>\n Train stations from Aswan (Aswan- New Aswan- Kom Ombo – Abu Simbel – Nasr Al Nuba – Kalabsha – El Radisia – Al Busailiya – Darwa) location: <\/span>Aswan Railway Station<\/span><\/a><\/p>\n A- How to Book:\u00a0\u00a0<\/b><\/p>\n – You can book through the ticket office located inside each station\u00a0<\/span><\/p>\n – Also online- booking is available via the Egyptian National Railways website through the following <\/span>link<\/span><\/a> or through the Egyptian National Railways application. Application link: <\/span>Egypt railways (official application)<\/span><\/a> \u2013 on Google Play, however, we have received complaints from users of the application, additionally, trips need to be booked well in advance.<\/span><\/p>\n B- Ticket Prices<\/b>:<\/span><\/p>\n The prices of the trips vary depending on the train class and quality. For example, the prices of trips to Cairo range from 125 L.E – 700 L.E. You can browse trains to all governorates through the following link :\u00a0<\/span><\/p>\n Train ticket prices 2023 Egypt Railways and train timetable all governorates (updated)<\/span><\/a><\/p>\n Or through the application of the Egyptian National Railways on the Apple and Google stores.<\/span><\/p>\n C- <\/span>Train Schedules:<\/b><\/p>\n You can find out the train schedules through the Egyptian National Railways application from the previous link or through the Egypt\u2019s Trains application from the following link : <\/span>Egypt\u2019s Trains with voice search – applications on Google Play.<\/span><\/a><\/p>\n Link on Apple Store: <\/span>Egypt\u2019s Trains on the Apple Store<\/span><\/a><\/p>\n – Private buses:<\/span><\/p>\n https:\/\/goo.gl\/maps\/vVE8L4UXdjNc3QCX9<\/span><\/a><\/p>\n Through direct booking upon arrival to the station: <\/span>Bus Station Gharb Suhayl<\/span><\/a><\/p>\n Or by private vehicles (microbus) through direct booking upon arrival to the station<\/span><\/p>\n Location: <\/span>The New Bus Station<\/span><\/a><\/p>\n Means of Communication<\/b><\/p>\n You can operate the roaming service on your phone by contacting your network service provider\u2019s customer service at an additional cost or by purchasing a new sim card from one of the local network service providers in the Arab Republic of Egypt (Vodafone, Orange, Etisalat, or We network) by visiting one of the branches of these network service providers scattered in Aswan governorate and all over the country.\u00a0<\/span><\/p>\n Registration of Asylum Applications<\/b><\/p>\n Registration for asylum in Egypt is done through one way only, which is to apply to the UNHCR office in Cairo and submit an application for asylum.This is done over two stages:<\/span><\/p>\n \u00a0The First Stage: Making an Appointment in Advance through:<\/b><\/p>\n \u00a0Cairo Office: 0227390400\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Alexandria office: 0225990800<\/span><\/p>\n Call reception times from Sunday to Wednesday from 8:15 am until 3:00 pm.<\/span><\/p>\n And on Thursday from 8:15 am until 12:00 pm.<\/span><\/p>\n Booking appointments in person, please attend yourself with all the papers and supporting documents.<\/span><\/p>\n Working hours: from Sunday to Thursday from 8:00 am until 2:00 pm.<\/span><\/p>\n The Second Stage: Registration Interview<\/b><\/p>\n The purpose of the interview is to register the person and their family members, if there are any, and submit an application for asylum.\u00a0<\/span><\/p>\n The interview will last between 30 to a maximum of 45 minutes.<\/span><\/p>\n There are no fees or expenses to be paid for applying for asylum.<\/span><\/p>\n If you need more details or need legal advice, you can ask us via this link <\/span>Legal Advice \u2013 Refugee Platform in Egypt<\/span><\/a>.<\/span><\/p>\n Important Tips when Renting a House \/ Apartment in Egypt<\/b><\/p>\n The following must be followed when drafting a lease agreement:<\/b><\/p>\n Important tips when renting<\/b><\/p>\n In Case of Verbal\/Physical Abuse\u00a0<\/b><\/p>\n Please follow the following legal procedures<\/b>:<\/span><\/p>\n Go to the police station and file a report -it is preferable to take a lawyer with you when filing a complaint or getting questioned- at the police station<\/span><\/p>\n Pay Attention<\/b><\/p>\n The case number must be kept and the proceedings are followed up with the prosecution.<\/span><\/p>\n You can hire a lawyer to follow up the proceedings with a power of attorney (whether through partners of the UNHCR office in Egypt or through civil society organizations or private law firms that work on refugee cases pro bono or for a nominal fee).<\/span><\/p>\n * If you have been verbally assaulted by a person and the reason for this assault is the color of your skin, your language, or any other racial reason, you should go to the police department at the scene of the incident to report the racial abuse yourself or by the special power of attorney to a lawyer.<\/span><\/p>\n * If you or someone you know have been subjected to sexual violence, the victim must get a check-up by specialist doctors within 72 hours of the incident in order to provide the correct health care.<\/span><\/p>\n * If you are subjected to online blackmail, insults, slander or bullying, you must file a report at the Cyber Police Department. You can reach it through the following numbers:\u00a0<\/span><\/p>\n 0224065052- 0224065051- or through the hotline 108<\/span><\/p>\n If you have been subjected to any of the previous assaults or any violations, you can inform us via this <\/span>FORM<\/span><\/a>.<\/span><\/p>\n You Can Also Contact These Institutions to Request Legal Services Or a Lawyer if You Are Registered With the UNHCR<\/b><\/b><\/p>\n Provides legal advice to asylum seekers with obtaining birth certificates & marriage and divorce documents.<\/span><\/p>\n +20 01154526171<\/span><\/b><\/p>\n Provides legal assistance to refugees who have been arbitrarily detained or are at risk of forced deportation.<\/span><\/p>\n +20 01272020938 – 0225751118<\/span><\/p>\n You Can Contact the Refugees Platform in Egypt<\/b><\/p>\n To request legal support and consultations in all branches of law, whether you are registered or not, you can contact the Refugees Platform in Egypt via the platform’s pages on social networking sites ( <\/span>Facebook<\/span><\/a>, <\/span>Instagram<\/span><\/a>\n
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